Skills for contemporary secretarial communication, business writing and document handling

Abstract

The Secretarial profession is at the hub of the office, and a significant role of the profession involves business communication, business writing and document handling. As important as these roles and responsibilities are, the secretary seems lacking in techniques to originate effective oral and written communication. Worse still is properly handling official documents. This paper intends to provide 'formulae' as it were to help secretaries. Amongst others, this work opines that secretaries need to be 'word smiths', and give attention, to successfully carry out this pivotal aspect of their job.