Assessment of factors affecting job performance of secretaries

Abstract

A well trained, skillful and intelligent secretary with a good IQ is indispensable to any employer. Such a secretary has the potential of being marketable in the labour market. However for efficiency and effectiveness to be achieved, a good office environment and availability of office equipment are key. It is a well known fact that the secretarial profession plays a very strategic role in the business world, and has significantly contributed in various ways to developing the Nigerian economy. Every business, be it public, private or public-private has a vision and a mission to achieve its set goals. The roles Secretaries play in achieving these goals cannot be overemphasized, hence the survival and sustenance of businesses depend largely on the effectiveness and efficiency of adequately trained Secretarial Professionals. This paper, lays emphasis on the factors affecting job performance of secretaries: towards achieving organizational goals. ways of enhancing job performance were proffered. It recommended among others that for secretarial staff to perform to the expectation of employers, working environment should be conducive, they should be continuously equipped and updated with modern office automation, trained and retrained for effective and efficient development of their knowledge, skills and competence toward achieving organizational goals.

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