The transformation agenda and increasing role of secretarial profession in nation building

Abstract

Secretarial profession can never achieve transformation agenda in its increasing role in nation building without harnessing the power of technology. The National Policy on Education (2004, revised) and decree No 16 of 1985 section 9 (b) and 9 (e) specified office technology and secretarial profession. This includes vocational skill, competencies, productivity, effectiveness and efficiency expected in secretarial profession. This paper is an attempt to show how service delivery can best be provided in secretarial services through. The use of Information and Communication Technology (ICT) and Internet Services being the crucial aspect of secretarial functions. The paper also enumerates all those skills and functions desired of secretarial profession in job performance. It examines the role of secretarial profession in the changing world of technology as it affects secretarial functions in given organizations, the current challenges in the application of technology in secretarial profession, conclusion and recommendations.