Emerging role of information and communications technology in effective and efficient records management

Abstract

This paper delves into the crucial role of Information and Communications Technology (ICT) in the context of records management within organizations. The effective management of records is paramount for an organization's success, as it ensures the availability, accessibility, and security of valuable information, both in the short and long term. The primary objective of this paper is to investigate how ICT tools, systems, and practices influence record management processes, with a focus on their impact on the organization in terms of information, documentation and retrieval. This paper aims to provide a comprehensive understanding of the benefits and challenges associated with ICT integration in records management. Additionally, data privacy and security concerns related to ICT usage in records management will be assessed, highlighting the importance of implementing robust cybersecurity measures. This paper will contribute valuable insights into the optimal utilization of ICT resources to enhance records management practices, ultimately improving an organization's operational efficiency, decision making processes, and overall performance.