Managerial strategies and professional knowledge in the management and administration of contemporary office

Abstract

This paper is an empirical study with the primary thrust of examining the ability of the secretaries/office managers to strategically apply their professional knowledge of management and administration in a contemporary office. In order to assess the strategies of office manager's ability to apply managerial and professional knowledge in all fields of work, Federal Polytechnic, Bauchi was used as a case study. The population for the study comprises 59 secretarial staff of the Polytechnic, both senior and junior and the whole of it was studied. The instrument used was a structured 15-item questionnaire validated by some lecturers in the Department of Office Technology and Management. The researchers used mean scores obtained from data collected using 5-point Likert-type rating scale to analyze questions from which findings were made, and results discussed. It is concluded that acquiring and applying these professional strategies would create value of recognition for secretary/office manager and his/her organization. It is recommended among others that organizations should allow secretaries/ office managers espouse their proficient strategies as it would aid immensely in the management and administration of any contemporary office.