Advancing in communication technology: the need for the usage of email facility

Abstract

Communication of information or data is an indispensable responsibility of a secretary in an organisation. Owing to the trends in communication technology, secretaries all over the globe have a greater responsibility and challenge to meet up with the demands of their job. Communication which was traditionally done through systems that exhibited some time and distance delay has become history with the use of internet services. Virtually, most organisations, offices and individuals are connected to the web. The issue of number of users or access to a great extent has been enhanced through mobile networking facilitated by modem/air-time credit and the use of blackberry phones. Therefore, it has become imperative for secretaries to be actively involved in the use of electronic mail (email) in making contacts with their bosses, other employees, client organisations, government agencies, etc. on issues such as passing information, notification, schedules, adjustment in documentations, reminders, etc. This will obviously help to save time lost, cover long distance in short time, enhance frequency of access to people, feedback and ultimately achieve organisational goals. Thus, this paper would enlighten secretaries on the need for the usage of email facilities, how to manage the challenges, and implications in modern global office.