Secretarys' competencies coverge as hubs for optimum performance in contemporary offices

Abstract

This study examined the Secretary's competencies coverage as hubs for optimum performance in contemporary offices. This topic was necessitated by the fact that Technology is consistently evolving in the facet of every human endeavors and offices being the most affected. Based on this, it became imperative that secretaries as the core personnel that facilitate the smooth running of offices activities should without hesitation cover up any competency gap especially the digital ones as it propel secretaries to the desired goal actualization in contemporary offices. 68 secretaries been the total population of secretaries in Federal Polytechnic Bauchi responded to the structured instrument thereby providing the needed data for the study. The three research questions that guided the study were answered using mean method Patterned after five point Likert Type Rating Scales. The result reviewed that secretaries should be versatile in manning social media issues ranging from WhatsApp, Twitter, Instagram, online activities like e commerce as well as other internet related activities. It was concluded that secretaries should as a matter of urgency cover up any competencies gap if both personal and organization's goal will be actualized. The study recommended among others that secretaries should engage in safe development program like aggrieve reading, not only acquisition of iPad or android phones but also mastering the usage. Department of OTM should upgrade the departmental labs to accommodate current ICT gargets.